Support

Customers who purchase the software and support can expect the following services at no extra cost:

• Customisation of existing reports.
• We install the software and all up-grades.
• D-DAK Consultant for 5 working days to help you with Implementation.
• We will hold your version of the software separate from all others, thus allowing customer specific customisation.

• We offer a business partnership that includes advice on implementation strategy.
• Generation of new Reports to suit your Business.
• All future enhancements and upgrades to Planning & Scheduling.
• Unlimited Help Desk (Mobile and Land-Line numbers for quick assist.)

Customers who purchase the software without support receive the following:

• Limited help desk (Pre-determined number of calls)
• We install the software for you.

• Fixes of any software bugs for first twelve months of operation.
• All other services based on agreed rates.